How a DBPR Investigation Works for Florida Contractors
What happens after a complaint is submitted, how evidence is reviewed, and how early decisions can shape whether your case proceeds to probable cause and formal DBPR Administrative Complaint is filed.
Quick Answer: When a complaint is submitted against a Florida contractor, DBPR opens an investigation. At this stage, investigators gather documents, statements, and project records to determine whether a violation may have occurred.
The way information is developed, organized, and presented during the investigation often determines whether the case proceeds to probable cause review and how it will ultimately be evaluated. In practice, many cases are shaped at this stage — before any formal charges are filed.
What a DBPR Investigation Actually Means
Zeyna Kafrouni
Founder, Kafrouni Law | Former DBPR Construction Prosecutor
“Investigators gather documents, statements, and project records that may later be reviewed to determine whether there is a sufficient basis to proceed under applicable law.”
“What is included—or missing—at this stage can play a significant role in how a case progresses. The investigation stage is often underestimated.”
“In certain cases, contractors facing multiple complaints may prioritize preserving their license through early resolution strategies. Every matter is evaluated on a case-by-case basis, and when appropriate, negotiated outcomes with the DBPR may help mitigate potential disciplinary exposure depending on the specific facts and procedural posture.”
Attorney Zeyna Kafrouni served as a senior prosecutor for 6 years in the Florida DBPR Construction unit, she brings experience on the investigation process and applies it to defense strategy.
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Once evidence gathering is complete, DBPR prepares an investigative report.
This report typically summarizes:
Allegations.
Contractor response.
Supporting documents Investigator findings.
Applicable statutory provisions.
The investigative file is then forwarded for probable cause review.
After serving in the Construction unit of the Florida DBPR, Attorney Zeyna Kafrouni prosecuted many cases throughout the investigative stage.
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Probable cause review may be conducted by a panel of the Construction Industry Licensing Board (CILB).
The panel evaluates whether:There is legally sufficient evidence.
A violation of Chapter 489 or related rules may have occurred.
Formal administrative charges are warranted.Possible Outcomes:
No Probable Cause
The case may be dismissed.Letter of Guidance
In some situations, a non-disciplinary letter may be issued.Probable Cause Found
A formal Administrative Complaint may be filed.Not all investigations result in probable cause findings. Probable cause does not mean guilt or final discipline.
It means the Board has determined that sufficient evidence exists to proceed with formal charges under Florida’s administrative procedures.
If probable cause is found, the case moves into formal administrative proceedings under Chapter 120, Florida Statutes.
Step-by-Step Guide on the Investigation Process for Florida contractors
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The process typically begins after:
A consumer files a written complaint
A governmental agency submits a referral
A building department raises concerns
DBPR initiates review based on information received.
Complaints generally allege violations under Chapter 489, Florida Statutes, or related administrative rules.
At this stage, the allegations have not been proven. The filing of a complaint does not mean discipline will occur. -
DBPR first evaluates whether:
The individual or entity is licensed
The alleged conduct falls within DBPR/CILB jurisdiction.
The complaint states a potential statutory or rule violation.
If jurisdiction is lacking, the matter may be closed. If jurisdiction exists, the case proceeds to investigation. -
If the complaint moves forward, an investigator may be assigned.
The investigative stage may include:
Written requests for documentation.
Interviews of complainants and witnesses.
Review of contracts, change orders, payment records.
Permit and inspection verification.
Site inspections in some cases.
Requests for a written response from the contractor.
Important for Contractors: Statements made during this phase can become part of the official record.
Documentation submitted may later be reviewed by the probable cause panel. Attorney Zeyna Kafrouni uses her insight knowledge to defend contractor’s license during this pase.
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Once evidence gathering is complete, DBPR prepares an investigative report.
This report typically summarizes:
Allegations.
Contractor response.
Supporting documents Investigator findings.
Applicable statutory provisions.
The investigative file is then forwarded for probable cause review.
-
Probable cause review may be conducted by a panel of the Construction Industry Licensing Board (CILB).
The panel evaluates whether:There is legally sufficient evidence.
A violation of Chapter 489 or related rules may have occurred.
Formal administrative charges are warranted.Possible Outcomes:
No Probable Cause
The case may be dismissed.Letter of Guidance
In some situations, a non-disciplinary letter may be issued.Probable Cause Found
A formal Administrative Complaint may be filed.Not all investigations result in probable cause findings. Probable cause does not mean guilt or final discipline.
It means the Board has determined that sufficient evidence exists to proceed with formal charges under Florida’s administrative procedures.
If probable cause is found, the case moves into formal administrative proceedings under Chapter 120, Florida Statutes.
Common Contractor Questions
Q: Am I required to speak with the investigator?
A: Cooperation may be requested. Contractors should understand that statements provided may become part of the investigative file.
Q: Can settling with the homeowner end the DBPR case?
A: Private settlement may resolve a civil dispute, but DBPR may still evaluate whether a statutory violation occurred.
Q: Does every complaint go to probable cause review?
A: Not necessarily. Some matters are closed during investigation.
Additional Guidance for Contractors
What Common Mistakes Lead to Contractor License Discipline in Florida?
What Happens After a DBPR Administrative Complaint Is Filed?
Can I Continue Working While a DBPR Complaint Is Pending?
How Do I Protect My Florida Contractor License from Complaints?
IMPORTANT LEGAL NOTICE: This publication is for general informational purposes only. It is not legal advice and does not create an attorney–client relationship. Regulatory matters are governed by Chapters 455, 489, and 120, Florida Statutes, the Florida Administrative Code, and related Construction Industry Licensing Board rules. Outcomes depend on specific facts, procedural posture, and applicable law.